POLICYThis Privacy Policy explains how Snowpeak collects, uses, stores, and protects information when you use the official storefront, submit forms, browse products, or contact support.
Information We Collect
We may collect contact details, account details, inquiry content, order details, shipping information, payment status information, and technical data such as browser type, device type, language preference, pages visited, and approximate access time.
How We Use Information
We use information to respond to customer service requests, process order and product inquiries, improve product discovery, maintain the website, prevent abuse, support multilingual services, and communicate with customers about Snowpeak products and services.
Orders and Payments
Payment information may be processed by third-party payment providers. Snowpeak does not intentionally store full payment credentials on this storefront. Payment status information may be used to confirm whether an order is awaiting payment, confirmed, canceled, or failed.
Cookies and Local Storage
The storefront may use cookies or local storage to remember cart contents, language preferences, order data, and session-related information. Browser settings can usually clear or block this storage, although some site functions may stop working correctly.
Sharing of Information
We do not sell personal information. We may share necessary information with service providers, logistics partners, payment providers, technical vendors, legal advisers, or authorities when required for store operations, legal compliance, safety, or fraud prevention.
International Processing
Because Snowpeak serves customers in different countries and regions, information may be processed across borders. We take reasonable steps to protect information according to the nature of the data and the services being provided.
Data Retention
We keep information only for as long as needed for customer service, order support, legal obligations, security, business records, and dispute resolution, unless a longer retention period is required or permitted by law.
Your Choices
You may contact us to request access, correction, or deletion of personal information where applicable. Some information may need to be retained for legal, security, or transaction record reasons.
Contact
For privacy questions, contact contact@snowpeakairguns.com or write to Manchi Road, Gaobu Town, Shaoxing, Zhejiang, China.