After-salesAfter-sales policy
Snowpeak values product quality and customer experience. We provide reasonable after-sales support for products purchased from this website or authorized channels. PCP airguns and related accessories are special-category goods, so the available service may vary with the product type, purchase channel, use, location, transport conditions and local laws. This policy covers Snowpeak PCP airguns, airgun accessories, pellets, magazines, scopes, high-pressure hand pumps, air compressors, cylinders, gun bags, cleaning kits and other related products.
Scope of support
Support may include product-use advice, accessory compatibility advice, product specifications and manuals, order verification, assistance with shipping issues, initial assessment of product quality concerns, spare-parts inquiries, support for dealers and wholesale buyers, maintenance advice and basic troubleshooting. Service arrangements may differ between countries and regions because of sales channels, product types, local laws and service capacity.
When to request support
If you receive the wrong model or quantity, damaged packaging, missing accessories or suspected transport damage, please contact us promptly after delivery with order details and photographs or videos. Please also contact us promptly if a suspected quality problem appears during normal, lawful and correct use. Requests are assessed according to the order date, product condition, use and cause of the issue. International shipping, customs clearance and regional service conditions may make some requests take longer to verify and resolve.
Information needed for a request
To help us handle your request, please provide: order number; purchase channel; product model and caliber; delivery date; description of the issue; clear photographs or videos; photographs of packaging and shipping labels; whether the product has been filled, used, disassembled, repaired or modified; and your contact details and country or region. Complete information helps us assess and resolve requests faster. Missing order details, an unverified purchase channel or insufficient supporting evidence may affect the support available.
Product quality issues
For suspected quality issues arising during normal, lawful and correct use, we assess the circumstances and offer an appropriate solution. Options may include operating guidance, basic troubleshooting, advice on replacing accessories, replacement parts, repair advice, dealer assistance, review of a return or exchange, or another reasonable solution. Users should not disassemble, modify or repair critical components such as high-pressure systems, valves, cylinders or regulators themselves. Unauthorized disassembly, modification, tuning or repairs may affect the outcome of a support request.
Transport damage and missing items
If the outer packaging is severely damaged, goods are visibly damaged, accessories are missing or quantities are incorrect, please retain all packaging and evidence and contact us promptly. Include photographs of the outer box, shipping label, product packaging and damaged areas; an unboxing video or clear photographs; details of missing accessories; and your order number and contact details. Where transport damage, a dispatch error or missing accessories are confirmed, we may offer replacement items, accessory support, repair advice, an exchange review or another reasonable solution.
Accessories and wear parts
PCP airguns are high-pressure pneumatic products. Some seals, magazines, connectors, washers, O-rings and cleaning supplies are consumables or wear parts. Support for these items normally involves purchasing parts, supplying replacements or replacement advice. The arrangement depends on the order, product condition, use and cause of the issue. If you are unsure which part you need, provide the model, caliber, purchase date and photographs showing the part's location so we can help identify it.
Purchases outside this website or authorized channels
For products purchased elsewhere, please first contact the original seller or local dealer. Where we can identify the model and issue, we may provide product information, accessory advice or basic technical support as appropriate. We may be unable to provide free service, warranty support, replacements or refunds for products with an unverifiable source, no proof of purchase, suspected modifications or purchases through unofficial channels.
Wholesale buyers and dealers
Support for wholesale buyers, dealers and long-term partners is normally agreed separately according to the cooperation agreement, order quantity, sales territory, product version and local regulatory requirements. Please include your company name, order number, product batch, number of affected products, photographs or videos and a description of local customer feedback to help us assess and handle the issue promptly.
Situations normally excluded from free support
Free service or warranty support normally excludes: damage from not following the manual; overfilling, incorrect filling or incompatible filling equipment; unauthorized disassembly, modification, tuning or repairs; incompatible pellets, accessories or third-party parts; drops, impacts, crushing, water ingress, corrosion or human-caused damage; normal cosmetic wear; natural wear of seals, O-rings and other wear parts; prolonged storage, poor maintenance or unsuitable operating conditions; local legal restrictions, customs issues, confiscation, detention or inability to import; incorrect information or addresses supplied by the buyer or late customs clearance; purchases through unofficial or unauthorized channels without valid proof of purchase; and products outside an agreed service period or without verifiable purchase details.
Service costs
Where a quality issue or dispatch error is confirmed, we offer a reasonable solution according to the circumstances. If an issue results from misuse, poor maintenance, disassembly or modification, an incorrect selection, local legal restrictions, failed customs clearance or a returned shipment, the buyer may need to pay for parts, repairs, shipping, customs clearance or other actual costs. Responsibility for costs is confirmed according to the order, cause of the issue and proposed solution.
How requests are handled
Requests are assessed using order details, product condition, photographs or videos and the actual issue. We aim to offer reasonable solutions but do not promise free repairs, replacement or refunds for every problem. If you purchased through a local dealer, please contact that seller first; we may also provide necessary product information and technical support as appropriate. This policy does not affect consumers' statutory rights. Where it differs from mandatory local law, the applicable legal requirements take precedence.