ReturnsReturn Review
Returns and exchanges are not automatically guaranteed for regulated products. Each request is reviewed based on product category, shipment status, local rules, condition of goods, packaging, documentation, and the original sales channel. For safety and compliance reasons, certain products may not be eligible for return after shipment or use.
Before Returning Any Product
Customers must contact support before sending any product back. Unauthorized returns may be refused, delayed, or impossible to process, especially when products are subject to transport, import, or safety restrictions. Return instructions, if approved, will be provided after the request is reviewed.
Condition Requirements
Returned items, if accepted, should generally include original packaging, accessories, manuals, labels, and order documents. Products that have been used, modified, damaged, disassembled, or improperly handled may not qualify for return or exchange. The product must be packed safely and in accordance with the provided return instructions.
Shipping and Fees
Return shipping, inspection, customs handling, restocking, or repair fees may apply depending on the case. Final handling is confirmed after the request is reviewed. Refunds, replacements, repairs, or alternative solutions are determined according to the approved handling result.